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Account and data deletion

How to delete your Membrio account in the app, and what happens to the personal data associated with it.

Delete your account in the app

You can delete your Membrio account yourself, in the app or on the web:

  1. Sign in and open Profile.
  2. Under Your data, choose Delete account.
  3. Confirm with your current password (and your two-factor code if you have two-factor authentication enabled).

Deletion is immediate and permanent.

If you are the only administrator of a club, you first need to make someone else an administrator of that club before you can delete your account.

Requesting deletion by email

In your email, state that you want your account and personal data deleted. Sending it from the address on your account lets us verify the request.

What we delete

Deleting your account permanently removes your login account and the personal data Membrio holds for it:

  • your account and login credentials;
  • your sessions on all devices;
  • your devices and push-notification tokens;
  • your personal calendar feed links;
  • your in-app notifications.

Club-managed data

Membrio is used by clubs to manage their members, so some data is held on behalf of the club or clubs you belong to. Your club is the data controller for it. Deleting your account also removes your club membership (your role and access) in each club, except in clubs where you created events, polls or announcements: there the membership stays, deactivated, so that content keeps its author. Your member record (the club’s register of you as a member) and content you authored, such as messages in your club, are not deleted. These belong to the club and are managed by its administrators. To have your member data removed, contact your club. Some of it may have to be retained for legal or administrative reasons (e.g. financial/membership records).

What we keep, and why

We keep only a minimal record of your membership and any financial records that must be retained by law (for example, to meet accounting and tax obligations). This data is kept for no longer than the law requires and is not used for any other purpose.

Questions

privacy@membrio.eu. See also our privacy policy.